To return an item please contact us at info@merrydogs.co.uk (or call 01904 749018) to let us know you are sending it back.
Sending an item back to Merry Dogs
Please note that you are responsible for the postage cost and postal insurance to return items. Always obtain adequate insurance when posting an item back to us. 'Proof of posting' (provided free by the Post Office) gives you £41 insurance cover. If you need more cover, ask at the Post Office.Your returned items must reach us:
- in original condition;
- with all labels/product packaging still attached and undamaged (don't worry about the Merry Dogs tags);
- within 28 days of your receiving the item;
- with a copy of the original invoice, or name, address and order date.
If you are returning a leather collar or lead please do not fold it - this will damage the leather!! Always curl it round the buckle and send that way. Folding leather collars damages them, and we will not be able to process the refund if the collar is damaged.
If you are returning a faulty item we will refund your postage on receipt and acceptance of the faulty goods.
For your own security, we suggest you ensure the item has sufficient insurance and is adequately packed when you post it back.
Please note: Our PO box address does not accept returns sent by courier. If you wish to return your item by courier please contact us on info@merrydogs.co.uk.
Exchanges
To exchange an item please re-order the correct item online. Once we receive your returned item we will refund your original order, minus postage costs. This speeds up our exchange service.Please don't hesitate to contact us if you have any queries about returning an item - we are here to help.
